Terms and Conditions


Warranties – Printer & Products; Maintenance; Disclaimers. Seller represents and warrants that, at the time the Printer & Products are delivered, Seller will be the lawful owner of such products, free and clear of any liens and encumbrances, and will have full right, power and authority to sell the same to Purchaser. The Printer & Products shall be in new condition, unless designated in writing otherwise, and Seller warrants that the Printer will be in good operating order and free from material defects under normal use and service for a period of one (1) year from the date of delivery to Purchaser. Purchaser shall promptly notify Seller in writing within the warranty period of the discovery of any defect or malfunction of the Printer or Products, but in no event more than fourteen (14) days after discovery of such defect or malfunction. Purchaser must notify Seller within seven (7) days of delivery or scheduled delivery of Printer and/or Products if there is damage to the external packaging at the time of delivery or a failure of delivery of Printer and/or Products. Purchaser must provide Seller with any requested materials Seller deems necessary to accurately diagnose any defect or malfunction of the Printer or Products, during the Warranty Period or any extended Warranty Period. If Purchaser fails to provide these requested materials, Seller is not obligated to provide warranty support under this Section. Seller’s obligations under these warranties are limited to, at Seller’s sole option, replacing or repairing the Printer or Products at Seller’s cost, if the Printer or Product is found to be defective, provided that the Printer or Product is, upon request, returned to Seller at its place of business, transportation prepaid by Purchaser. Seller may repair Purchaser’s defective Printer with refurbished parts at Seller’s sole discretion. Seller may replace Purchaser’s defective Printer with a refurbished Printer at Seller’s sole discretion. Purchaser must retain the box that the Printer and Products were shipped in to return to Seller for replacement or repair under this Section. If Purchaser does not retain the box, Purchaser shall pay for the box and shipping costs associated with shipment of the box to Purchaser at then prevailing rates of Seller’s freight company. Further, Purchaser must use Seller’s freight company for any warranty repair or replacement shipments to Seller’s place of business. If Printer or Product is found to be defective and covered by the warranty listed in this section, Seller will reimburse Purchaser for prepaid transportation costs, as well as pay for return shipping to Seller. The warranties contained herein are specifically conditioned on Purchaser’s proper installation, operation, and maintenance of the Printer in accordance with Seller’s free training program (virtually through “Ricoh DTG University”), which must be completed within 30 days of delivery of the Printer, Seller’s 3-part on-boarding webinar series, which must be completed within 45 days of delivery of Printer, as well as with the instructions set forth in Seller’s User Manual, Things to Know Document (located on Seller’s website and provided as part of e-mailed on-boarding materials), any other written materials provided to Purchaser, as well as  with ordinary and usual business practices. Should Purchaser fail to properly install, operate, maintain the Printer, and/or fail to complete the On-Boarding requirements (listed in the “On-Boarding Acknowledgment and Agreement”) then Seller may, at its sole discretion, deem any or all the warranties contained herein to be voided and of no further effect. Purchaser acknowledges and agrees that Ricoh DTG-branded cartridges are for single use only and that the Purchaser is responsible for any resulting damage to the machine caused by non-Ricoh DTG branded inks. Items that void warranty of Printer and Products are use of non-Ricoh DTG brand inks, damage caused by improper installation, improper or abnormal use, misuse, or neglect, damage caused by non-compliance with the maintenance provisions included in the User manual, improper consumables, improper use of accompanying accessories, or if the product has been altered or modified in any way. Purchaser may be eligible to purchase from Seller (or a designated agent of Seller) an extended warranty (excluding consumable parts and print heads), under the terms and conditions then offered by Seller. When the Printer is no longer under warranty or extended warranty, Purchaser can still receive repair service and technical support on a "pay as you go" basis per the then prevailing rates of Seller.

THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE WARRANTIES AS SPECIFICALLY SET FORTH IN THIS CONTRACT, WHICH ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND ALL   IMPLIED WARRANTIES,  INCLUDING FOR MERCHANTABILITY   AND/OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED BY SELLER AND EXCLUDED FROM THIS CONTRACT. SELLER ASSUMES NO RESPONSIBILITY THAT THE PRINTER OR PRODUCTS WILL BE FIT FOR ANY PARTICULAR PURPOSE FOR WHICH PURCHASER MAY BE BUYING SAME. SELLER SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE DIRECTLY OR INDIRECTLY ARISING FROM OR IN CONNECTION WITH THIS CONTRACT AND/OR THE USE OF   THE PRINTER/PRODUCTS   OR   THE PERFORMANCE THEREOF, INCLUDING WITHOUT LIMITATION, FOR ANY INCIDENTAL, SPECIAL AND/OR CONSEQUENTIAL DAMAGES OF ANY KIND, AND PURCHASER’S REMEDIES ARE EXCLUSIVELY LIMITED AS SET FORTH IN THIS CONTRACT. IF PURCHASER RESELLS THE PRINTER OR PRODUCTS, SELLER MAKES NO WARRANTIES WHATSOEVER TO ANY END- USER(S), AND PURCHASER IS NOT ENTITLED TO REPRESENT ANY EXTENSION OR APPLICATION OF THESE WARRANTIES ON BEHALF OF SELLER TO ANY END-USER(S).

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